When will my product be shipped?
We will get your order in the mail within 5 business days of when it was placed and paid for. In the case of extenuating circumstances, we will notify you ASAP.
What will shipping costs be?
Shipping costs are based on your location and the weight of your order. A preview will be available in checkout and will adjust according to what is in your cart.
Is local pickup available?
Local pickup is available in Strathmore, Alberta, Canada. On the Shipping Method page, there will be a free local pick up option that you may select. When we have your order filled, we will contact you to arrange pickup.
Can I place personal requests for product to be brought in?
Yes, go to the Contact Us page and place your requests there. If they are available through our supplier, we will be able to get them for you!
Does Blue Sky Scrapping ship internationally (beyond Canada)?
Yes, but the customer is responsible for assuring that the product can be lawfully imported to the destination country. International orders may be subject to import taxes, customs duties and fees levied by the destination country. These fees are charged once a shipment reaches your country and must be paid by the recipient. Blue Sky Scrapping has no control over these charges and can’t predict what they may be. Customs fees and policies are different from country to country and can change regularly. You should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our delivery estimates.
What if I forgot to add something to my order?
If you would like to add additional items to an order that you have already placed and paid for, please place a separate order. If your initial order has not already shipped, we will bundle them together and refund you any of the difference in shipping charges. If the first order has already been packaged or shipped, we will not be able to bundle them.
What forms of payment does Blue Sky Scrapping accept?
We accept Visa, Mastercard, American Express, and PayPal. For those choosing local pickup, you may also choose to pay by Etransfer and Cash on Delivery (COD).
What is the return policy?
Detailed images and descriptions are shown for each product. Please review these carefully before making a purchase as it takes time to package and ship each order. We have a 30 day return policy. If you are unhappy with the product you have received, you may return it undamaged and unopened and we will refund the purchase price minus a 15% restocking fee. If the return is due to our error, or a product defect, we will not charge the restocking fee and will refund the shipping costs too. Please email us at firstname.lastname@example.org if you need to return any items.